Device & Software Setup
Connectivity
Quality & Performance
Get Results
We'll help you solve any video troubles you're experiencing but first, let's check your setup.
Not sure about something? Skip that section for now, and your support administrator can help later.
If you haven't already, you'll see a pop-up to grant Twilio permissions to access your camera and microphone.
Grant permissions
Allow all permissions and refresh this page.
Permissions
Update your settings to allow your browser permissions and refresh this page.
Move in front of your camera to make sure it's working. If you don't see your video, try changing the selected camera. If the camera isn't part of your computer, check your settings to make sure your system recognizes it.
Does your video look ok?
Record an audio clip and play it back to check that your microphone and speaker are working. If they aren't, make sure your volume is turned up, try a different speaker or microphone, or check your bluetooth settings.
Does your audio sound good?
All connections to Twilio's servers are working correctly.
This is the last step! Your expected audio and video quality is excellent and overall performance looks good.
As far as we can tell, your video should be working. If you're still experiencing issues, download your report results and send to your network administrator.
Audio and video successfully received from your hardware and browser.
All connections are working successfully.
Awesome! Your expected call quality is excellent and overall performance looks good.